Question 1

How do I place an order?

Accepted Answer

Add the products you like to your cart, open the cart and check out with your name, phone number and delivery address. We call or message you to confirm the order.

Question 2

Do you deliver all over Nepal?

Accepted Answer

Yes. Delivery inside Kathmandu valley usually takes 1–2 days and outside the valley 3–5 days. The delivery charge is shown at checkout.

Question 3

Can I pay cash on delivery?

Accepted Answer

Yes, cash on delivery is available. For some orders we ask for the delivery charge in advance to confirm the order.

Question 4

How do I track my order?

Accepted Answer

Open Track order and enter your order number and phone number. We also send updates by SMS.

Question 5

Can I return or exchange a product?

Accepted Answer

Yes, if it is unused and in its original packaging. Contact us within 7 days of delivery. See our return policy for details.

Frequently asked questions